UPDATE: Evolution Music, Chicago

UPDATE:

My friend informed me that the owner of Evolution Music in Chicago responded to the complaint about the unwelcome note taped to his pad.

The owner was "flabbergasted" that one of his shipping clerks would do this.

He offered my friend a complete refund for the pad and postage, told him to keep the pad, and promised to take care of this situation so it would not happen again.

My friend understood that this was likely the best response he could get from so far away. He was satisfied. No word on whether that shipping clerk was disciplined or fired.

But if anything like this happens to you, contact the owner of the business and let them know.
Communication was key here.

Happy drumming!